Terms and Conditions

These Terms and Conditions (“T&Cs”) govern your use of the online gaming services (“Services”) provided by AzRa678 N.V. (“Company”, “we,”, “us”, “our”). The Services are provided by the Company which is registered with the Curaçao Chamber of Commerce under registration number 149501. The Company is licensed and regulated by the Curaçao Gaming Authority (CGA) under License No. OGL/2024/183/0195. By registering an account, depositing funds, or otherwise accessing our Services, you agree to comply with these T&Cs, our Privacy Policy, Responsible Gambling Policy, and all game-specific rules, bonus rules, and promotional terms posted on our website.

DEFINITIONS

ELIGIBILITY AND ACCESS

1. Legal Age You must be at least 18 years old (or older, where local law sets a higher minimum age) to open an Account and wager.
2. Accounts must be registered personally. Third-party registration is strictly prohibited.
3. Players may not sell, transfer, or acquire accounts from other players.
4. By using our Services, you warrant that online gambling is legal in your jurisdiction and that you will not violate any local laws by accessing our Services.
5. Restricted Jurisdictions Access is strictly prohibited from: 
   • United States of America 
   • United Kingdom
   • France 
   • Italy 
   • Spain 
   • Portugal 
   • Turkey 
   • Israel 
   • Netherlands (including Dutch territories) 
   • Australia  
   • Curacao 
   • Any other jurisdiction the Company designates. We may update this list at our sole discretion. It is the player's responsibility to check it regularly.

PLAYER CONDUCT AND MONITORING

1. Players must maintain a respectful environment. We strictly prohibit the use of abusive, offensive, or defamatory language in chatrooms, forums, or messaging channels.
2. There are no products offered on this platform that are not regulated by the CGA.
3. To ensure game integrity and detect collusion or fraudulent play, the Company employs continuous monitoring, logging, and recording of all chat and messaging activity.
4. All players are expected to adhere to a standard of fair play. Any attempt to gain an unfair advantage through software manipulation, automated bots, or collusion with other players will result in immediate account termination and forfeiture of funds.
5. The Company’s Code of Ethics applies to all player conduct on this platform.

ACCOUNT REGISTRATION AND SECURITY

1. By registering an account, you must actively acknowledge acceptance of these T&Cs by ticking the designated checkbox. Acceptance logging and retention: “By accepting these Terms & Conditions you consent to the Company recording the following information for audit and regulatory purposes: the T&C version identifier; date and time (UTC) of acceptance; player account identifier; IP address; and the notification method used. These records will be retained for a period of ten (10) years and will be provided to the Curaçao Gaming Authority on request.”
2. Passive acceptance (e.g., "by using the site") is insufficient for registration.
3. Account Setup: Must provide full name, date of birth, residential address, email, and a secure password. All details must match official documents.
4. Verification (KYC): We reserve the right to request: 
5. Government-issued photo ID 
6. Proof of address (utility bill, bank statement) 
7. Proof of payment method (card scans, e-wallet screenshot). Failure to comply may result in account suspension, withheld withdrawals, and closure.
8. Single Account Policy: One Account per user, household, IP, device, or shared payment method. Duplicate Accounts will be closed, and funds forfeited.
9. Security: You are responsible for all activity on your Account. Notify us immediately of any unauthorized access. We are not liable for losses due to compromised credentials.

ACCOUNT INACTIVITY AND CLOSURE

Accounts are considered dormant after 12 months of no player-initiated inactivity.

1. The Company will make reasonable attempts to contact the player before an account is classified as dormant.
2. Any administration fees for dormant accounts will be fair, proportionate, and clearly disclosed to the player.

DEPOSITS, WITHDRAWALS AND FUNDS

1. The Company is not a financial institution. No interest is owed or paid on any deposited funds.
2. Permitted Methods We accept credit/debit cards, e-wallets, bank transfers,, and selected cryptocurrencies.
3. Third-Party Payments All funds must originate from payment methods registered in your name. Third-party payments are prohibited; violations lead to account closure and confiscation of winnings.
4. Deposit Limits Daily, weekly, and monthly deposit limits may apply per user and per payment method; these are published in your Account limits settings.
5. Withdrawal Terms: 
   • Minimum withdrawal: USD 10 (or currency equivalent) 
   • Maximum per day/week/month: – USD 1,200/day – USD 3,600/week – USD 14,400/month 
   • Processing time:  maximum 72 hours, subject to KYC clearance. 
   • Withdrawals will be returned to the original deposit method; if unavailable, an alternative method may be used at our discretion. 
   • Fees: We do not charge withdrawal fees; however, third-party processors may apply their own commissions.
6. Specific rules apply to crypto-remittance, including handling delisted tokens or sanctioned addresses. 
7. Reversals Disputing or reversing a transaction (chargeback) will lead to account suspension, frozen balance, cancellation of pending withdrawals, and potential criminal referral.
8. Withdrawals of deposited funds that have not been wagered at least once (1x) may be subject to an administrative fee and additional KYC verification to ensure compliance with AML standards.
9. All winnings and prize money shall be credited to the player in the same currency used to place the initial wager.
10. For cryptocurrency deposits and withdrawals, the Company will, where technically possible, return funds to the originating wallet. In cases where the originating wallet is unavailable (for example delisted tokens, chain forks, lost private keys, or sanctioned/blocked addresses), the Company will follow the procedures set out in the Crypto Policy and will notify the player of available options. The Company will not be liable for loss of access to crypto wallets caused by the player’s loss of private keys.  Where remediation is possible the Company will act in accordance with applicable law and the CGA Crypto Policy

BONUSES AND PROMOTIONS

1. Players must explicitly accept bonus-specific terms before participating. Wagering requirements and how they are calculated will be stated in the bonus terms.
2. All offers are subject to specific Bonus Terms & Conditions. By claiming a promotion, you agree to its rules.
3. Wagering Requirement Terms must clearly state wagering requirements (e.g., 30x bonus amount) and how they are calculated
4. Game Weighting:
   • Slots: 100% 
   • Table Games: 0-5% (varies by title—see Bonus Rules) 
   • Live Dealer: 0%
5. Max Bet During Bonus play, maximum permitted stake per spin/hand is EUR 5. Exceeding this may void your Bonus and winnings.
6. Bonus expiry, withdrawal restrictions, and non-cashable prize money (e.g., bonus funds) must be prominently disclosed.
7. Expiry: Bonuses expire 7 days after issuance; wagering requirements must be met before expiry.
8. Abuse: Bonus cycling, or other abusive practices will result in all bonuses and winnings being voided.
9. Players shall not be time-barred from accessing a bonus in a manner that prevents them from reviewing the full associated Terms and Conditions.

GAME RULES AND FAIRNESS

1. All games use certified Random Number Generators (RNGs) to ensure fairness. RNG Certification is provided by iTech Labs. 
2. All game outcomes are determined solely by the certified RNG.
3. Progressive Jackpot's  contributions and payout mechanics are detailed in each game’s rules.
4. Disputes Any dispute over game outcomes must be submitted in writing within 7 days. Our decisions are final and binding.
5. We reserve the right to cancel or terminate events/wagers in cases of obvious odds errors, technical malfunctions, or if the integrity of the event is compromised.

RESPONSIBLE GAMBLING

1. Our full Responsible Gaming Policy, including tools for self-exclusion and deposit limits, is accessible on our web site.
2. Tools and Support Set deposit/session loss limits, reality checks, time-outs, and self-exclusion via Account Settings or Support.
3. Helplines If you feel gambling is a problem, contact Gamblers Anonymous or GamCare at www.gamcare.org.uk.
4. Self-Exclusion Any self-exclusion period (3, 6, 12 months, or permanent) will be honored across all our brands.

ANTI-MONEY LAUNDERING (AML) & FRAUD PREVENTION

1. AML Compliance We adhere to Curaçao’s National Ordinance on Games of Chance (effective Dec 2024) and the Financial Action Task Force (FATF) guidelines.
2. Full identity verification is required when cumulative deposits or withdrawals (total of all deposit and withdrawal transactions on the Account since opening) exceed XCG 4,000 (approximately EUR 2,000). We may report suspicions to relevant authorities.
3. Verification may require government-issued photo ID, proof of address (utility bill or bank statement dated within the last 3 months), and proof of payment method.
4. We may seek refreshed KYC upon account closure but will not require additional information beyond what was requested during the account's life unless strictly necessary for AML/CFT compliance.
5. All transactions are monitored to detect and prevent money laundering and terrorist financing. Unusual or suspicious transactions will be reported to the relevant authorities in accordance with Curaçao law.
6. Player data is screened against global Sanctions and Politically Exposed Persons (PEPs) lists.
7. Service Refusal We reserve the right to refuse service or close Accounts if we suspect fraudulent or illicit activities.
8. Additional information is available in our KYC/AML Policy. Please, check our web site for details.

INTELLECTUAL PROPERTY

1. All website content (logos, graphics, software) is owned or licensed by the Company. Unauthorized use, reproduction, or distribution is strictly prohibited.

LIMITATION OF LIABILITY AND WARRANTIES

1. Subject to mandatory legal rights, our total liability for all claims arising from or related to these Terms shall be limited to EUR 100 (or the currency equivalent at the exchange rate on the date the claim arises).
2. No Warranties Services are provided “as is” without any warranty, express or implied, including merchantability or fitness for a particular purpose.
3. Force Majeure We are not liable for failures due to circumstances beyond our control (natural disasters, strikes, Internet outages, etc.).
4. The Company is not liable for losses or damages resulting from technical failures, including but not limited to equipment malfunctions, telecommunications interruptions, or unauthorized access to our systems, except where such failure is caused by our gross negligence.    
5. In the event of a manifest of human error and/or software bug that affects the outcome of a wager, the Company reserves the right to void the affected wagers. In such instances, the original stake will be refunded to the player’s account.

PRIVACY & DATA PROTECTION

1. Our Privacy Policy explains collection, processing, storage, and sharing of personal data in compliance with local and EU regulations. By using our Services, you consent to these processing practices.
2. Personal data is retained for a period of 10 years following account closure to comply with LOK and AML/CFT obligations.

CRYPTOCURRENCY TERMS

1. Owner verification and third-party deposits
   1. You may only deposit cryptocurrency from a digital wallet that you personally own and control. Deposits from third-party wallets are not permitted.
   2. If we determine that a deposit originated from a wallet you do not own, your account will be frozen, any associated winnings will be voided, and the remaining deposit amount will be returned to the original source, minus any applicable administrative fees.
2. Volatility and Exchange Rates
   1. Cryptocurrency values are highly volatile. Your deposit will be credited to your account balance using the exchange rate in effect at the exact moment your transaction receives final confirmation on the blockchain — not when you initiated the transfer.
   2. We are not liable for any losses arising from price fluctuations between the time you send your transaction and the time it is confirmed on the network, or for delays caused by network congestion
3. Minimum Deposits and Network Fees
   1. You are solely responsible for paying all blockchain network fees (commonly known as gas fees) associated with your transactions. These fees are charged by the network itself and are not controlled by us.
   2. If you initiate a deposit below our stated minimum threshold, the funds cannot be credited to your account. Such deposits are non-refundable and cannot be manually processed. Please check the minimum deposit amount in the cashier before sending any funds.
4. Incorrect Network Transfers
   1. You must send funds using only the exact blockchain network and wallet address displayed in our cashier at the time of the transaction. Each cryptocurrency has its own network, and sending funds via the wrong network or to an incorrect address will result in permanent loss of those funds.
   2. We are unable to recover funds sent to the wrong network or address, and we accept no liability for such errors. If you are unsure which network to use, please contact our Support Team before sending.
5. Automated Screening, Account Freezing, and Enhanced KYC
   1. All cryptocurrency transactions are automatically screened using blockchain analytics tools. We are required by our regulatory obligations to take action if your wallet is found to be linked to high-risk sources, such as cryptocurrency mixers, darknet markets, fraud-linked addresses, or sanctioned entities.
   2. In such cases, your account may be frozen and funds held pending further review. To have your account reinstated, you will be required to complete Enhanced Due Diligence (EDD), which includes providing proof of wallet ownership and documentation evidencing the legal source of your funds.

UPDATES AND MATERIAL CHANGES

1. We may update these T&Cs for legal or operational reasons. Amendments take effect upon posting; continued use after that date constitutes acceptance.
2. Players will be notified of all updates to these T&Cs via the registered email or account notification.
3. Material changes require active re-acceptance by the player. The Company will notify affected players by email and account notification, specifying clause numbers changed, the effective date, and a direct link to the updated T&Cs. Players must actively re-accept material changes (for example by ticking a checkbox) before continuing to use the Services. Failure to re-accept may result in restricted access or account closure as described in these T&Cs. Evidence of notification and re-acceptance will be retained for ten (10) years.
4. Notifications will include specific clause numbers changed, the effective date, and a direct link to the updated T&Cs.
5. Changes do not apply retrospectively unless they do not prejudice the player or correct technical errors.

RECORD KEEPING

1. The Company maintains a historical archive of all T&C versions.
2. Previous versions are available to players upon request, also they will be provided to the Curaçao Gaming Authority on request.

TERMINATION

1. We may suspend or terminate your Account for:
   1. Violation of these T&Cs
   2. Fraud or fraudulent chargebacks
   3. Underage gambling
   4. Failure to verify identity
   5. Regulatory violations.

DISPUTE RESOLUTION AND GOVERNING LAW

1. Governing Law The T&Cs are governed by the laws of Curaçao. Where required by the National Ordinance on Games of Chance, disputes may be submitted to the competent authority of Curaçao. 
2. The procedure for handling and escalating complaints is detailed in our Complaints Policy. Please, check our web site for details.

FINAL PROVISIONS

1. These T&Cs are governed by the laws of Curaçao. Any disputes arising from these terms or the use of our Services shall be submitted to the exclusive jurisdiction of the competent court of Curaçao. 
2. The Company maintains a historical archive of all T&C versions. Previous versions are available to players upon written request.
3. These T&Cs are reviewed periodically and updated in accordance with regulatory changes issued by the CGA or updates to the National Ordinance on Games of Chance (LOK).
4. These T&Cs, together with the Privacy Policy and individual Game Rules, constitute the entire agreement between the Player and the Company, superseding all prior communications or proposals.
5. For support, contact support@admiral-xxx.com.